What to do if hardware arrives faulty, or if you need to return an item. Raising an RMA starts with a call or email — do not ship anything back before you have an RMA reference from us.
Draft — not yet confirmed. 4 of 5 clauses below are placeholders awaiting sign-off, each marked “To be confirmed”. Until then the terms on your quotation and invoice are the ones that apply.
If equipment fails to power on or is faulty out of the box, report it within 7 days of delivery. We arrange collection at our cost and replace the unit or refund it in full, at your choice. This applies to new and refurbished stock alike.
Contact us with your invoice number, the item serial number, and a description of the fault, including any diagnostic LED or POST codes. We issue an RMA reference and collection instructions. Return the item in its original packaging where possible, with the RMA reference marked clearly on the outside. Questions on any of the above: call +91-9755010858 or email [email protected].
Unopened, resalable stock items may be returned within 14 days of delivery. Return freight is payable by you, and a restocking fee may apply. Items built or configured to your specification, software licences, and consumables cannot be returned once supplied.
We cannot accept returns of activated software licences, opened consumables, items damaged in your possession, or hardware where the serial number has been removed or altered. Data-bearing devices must be returned with your own data securely erased — we cannot be responsible for data left on a returned drive.
Approved refunds are processed within 7–10 working days of the returned item being received and inspected, to the original payment method.
These terms apply to purchases from Interseller, operated by QuantaRock Systems Private Limited, 444, Shyam Nagar(main), Sukhliya Indore, Madhya Pradesh, India - 452010.
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